PNB Verify is a device binding solution which allows user to link ONE device for authenticating online transactions (all transactions through Internet Banking & Debit Cards).
In order to enroll for PNB Verify, user needs to login into his internet banking account using user id and login password. After login, user can enroll for PNB Verify.Personal Setting->Enroll for PNB Verify
Please follow below mentioned steps to register in PNB VERIFY:
a. Download and Install PNB Verify App.
b. Enter Cust ID.
c. An activation code will be delivered on mobile number, authenticate using the activation code received on registered mobile number.
d. Set PNB Verify password (alphanumeric in nature) or enroll for pattern to login into the application or enroll for biometric for login into application.
PNB Verify can be downloaded from Playstore or App Store respectively.
After enrolling for PNB Verify, user will get a notification in PNB Verify application after initiating a transaction through Internet Banking or Debit Card instead of OTP.
User needs to login into PNB Verify application and “ACCEPT” or “DECLINE” the transaction as per requirement.
Verification code will be delivered on registered Mobile number only. In case, verification code is not delivered on registered number, user needs to lodge the complaint to bank either on calling Customer care 1800 180 2222/ 1800 180 2223 or mail us at care[at]pnb[dot]co[dot]in.
PNB Verify can be registered on only one device at a time. In case user wants to change the device, he has to first un-enroll himself from PNB Verify and then again enroll it by installing Verify app on new device.
In order to reset PNB Verify password, call at PNB Customer Care number 1800 180 2222 or 1800 180 2223.
For unblocking PNB Verify, call at PNB Customer Care number 1800 180 2222 or 1800 180 2223.
In order to un-enroll PNB Verify, user needs to login into his internet banking account using user id and login password. After login, user can un-enroll for PNB Verify.
Personal Setting -> Un-enroll for PNB Verify
After un-enrolling for PNB Verify, OTP mode will be enabled again. For authenticating the transaction, instead of notification in PNB Verify application, OTP will be delivered on registered mobile number.
In order to install PNB Verify on new handset, first, user needs to un-enroll PNB Verify once using Internet Banking (Login — Personal Setting – Un-enroll for PNB Verify ) & re-enroll on PNB Verify again for activating PNB Verify on new handset.
Yes, PNB Verify can be downloaded and registered on all mobile(Android/IOS) handsets.
Presently, Bank does not charge from customers for using PNB Verify.
No, both the features cannot be enabled together.
If user enrolls for PNB Verify, the OTP mode will be disabled automatically and PNB Verify will be used as secondary mode of authentication instead of OTP.
In case user un-enroll for PNB Verify, OTP mode will be enabled on its own.
For installing PNB Verify, there is no need to register with Service Provider.
In case mobile number is changed, then, after getting the mobile number changed in the account, first user has to un-enroll PNB Verify through internet banking and enroll again for PNB Verify, a SMS will be received with a link to download PNB Verify.
Download PNB Verify and activate again on new mobile number.
Yes, PNB Verify will work, even when you on roaming in other country.
The transaction will be valid for 3 min, user has to either ACCEPT or Decline within 3 mins, after that it will expire and user have to initiate the transaction again.
If app is deleted, user can install the application again and activate the same.
If transaction is not confirmed through PNB Verify, please proceed as under:
a) If amount is not deducted from your account, user need to re-initiate the transaction.
b) If amount is deducted even if transaction was not confirmed through PNB Verify. User need to lodge complaint at call center at care[at]pnb[dot]co[dot]in or call PNB Customer Care at 1800 180 2222 or 1800 180 2223.