Error Message & Solutions at the time of Login

I am not able to login and getting error message "Login not allowed, please contact to branch"?

This message while login comes when your login password is in disabled state or you are entering wrong user id. Please take up with branch to know your correct user id, if you do not know the correct user id. If your user id is correct then use Forgot Password link to reset your password without branch intervention.

I am not able to login and getting error message "You have made 1 unsuccessful attempt(s) out of 5 allowed attempts. Password is case sensitive."?

This message comes during login when your login password is in enabled state and you are entering wrong password. Please enter the password correctly otherwise apply for a fresh password at the branch. A new password would be sent to your branch within 7 days. Collect the passwords from the same branch and get it activated on the same day. Thereafter, you can continue using the IBS service without any issue.

I am not able to login and getting error message "Please do not enter special character"?

This message comes during login when you are entering any special character in the place given for User ID.Please note that the User Id is an alphanumeric of 9 digits and does not contain any special character.

I am not able to login and getting error message "You have exceeded the max. no. of attempts. Login is disabled"?

This message comes during login when your login password gets blocked because of entering wrong password in all 5 attempts given to you. If you have the correct password, approach your branch and submit for re-activation. Once user is activated, you can continue using the IBS service without any issue. If you have forgotten the password, then the branch may re-issue the password on reuqest.

I am not able to view account detail and getting Error message ‘Functionality not available, please contact branch.

This error comes when any special character present in your account name, Please contact the branch to remove special character from account name.

I am not able to login and getting error message “No active account link with your user id”.

This message comes during login when you have any operative account(i.e. Current /Savings Account) linked with your user id. Please contact to branch to link account no. with you user id.